Deposit

No deposits required unless otherwise stated - a history of missed appointments may result in a 50% non-refundable deposit to book future appointments. 

 

Cancellation policy

Please cancel with as much notice as possible! Cancelled appointments can be filled or the time used, no shows mean lost income and also hurts my feelings. 

 

Cancel at any time, 24-hours is preferred. Please cancel if you’re feeling unwell or if anyone in your household is ill. 

 

A pattern of no-call no-shows will result in a deposit required to book future appointments. 

 

What to wear

Avoid wearing bulky sweaters, hoodies, turtlenecks, or anything that is too precious to be stained, cleaned or replaced. Layers can be helpful for longer appointments, capes can get warm! The salon has 2 coat racks, one at the front and one at the back. Complimentary slippers are provided for snowy days. 

 

What's included

Every full service appointment includes an in-depth consultation, a double wash & scalp massage, blow dry & style. Express services include a brief consultation and no wash or style. Tax is additional to the service cost. 

 

Cell Phone policy

Omg bring your phone. It’s hard to do hair with a phone on your ear but we can easily take a break if you need to take a call! If we’re in a longer appointment and you’re “working from home” or have something scheduled, let me know and I’ll try to work around it! If your technology interrupts my work during your appointment, I will let you know! 

 

Gift certificates

Paper or e-certificates are available in any denomination and can be redeemed for goods or services. 

 

Packages

Packages available seasonally - check in regularly for updates! 

 

Children

Supervised children are welcome in the salon as guests or visitors! Only kids who want a haircut can get a haircut. You’re welcome to drop by with your kids with or without an appointment to show them around to increase their comfort. Bringing an extra adult to supervise your kids at your appointment is ideal, otherwise I will tell them about all the candy and toy stores in walking distance and make them count unicorns. 

 

How to book

Online, email, call or text

Walk-in appointments are not accepted at this time. 

 

Arrival instructions

sit in waiting area, wait for your service provider, change your shoes if they’re wet, help yourself to bottled water & pamphlets. Masks are now optional, if you wear one your service provider will match you! 

 

Late policy

Late happens. I am frequently late, though I’ll try to inform you of any wait longer than 15 minutes. Please let us know if you’re going to be late, if you can, I’ll use the time differently. If I start our appointment late, you will still receive the full service you booked. If you run late it may result in a reduced/shortened service. Some express services can’t be reduced, so your appointment may need to be rescheduled. 

 

Payments & Gratuities

Payment processing is done through Square (all cards accepted), etransfer, or cash. 

 

We are no longer accepting tips or gratuities. Service pricing is carefully structured so they are unnecessary and I have complicated feelings about them. The biggest compliment you could give is an authentic recommendation or google review. Or plants (cuttings or rooted). Or unicorns.

 

Redos & Complaints & Refunds

Sometimes you can’t tell that something is not quite right about your cut until you get home or wear it for a few days. Complimentary adjustments are available if you contact us within 7 days of any service. 

 

If you’d like to give feedback on your experience you can email Diana directly at theunicornptbo@gmail.com or indirectly at appointmentsattheunicorn@gmail.com 

 

Your satisfaction is our priority, we want you to feel good about your hair and our time together! If you’re dissatisfied with the result of your appointment, we want to know! If I can fix it, I want to try. A refund is the last option if we aren’t able to resolve the issue or if you’d prefer to find resolution elsewhere. 

 

Privacy Policy

• Your private information is never sold or shared outside of the salon organisation. Only your service provider and necessary employees with traceable logins have access to your information, such as booking history, credit card details, etc.

• Your private information, including but not limited to appointment history, payment details, and/or health concerns, will be securely stored in our salon database. It will not be misused or shared outside of the organisation.

• Your contact information is required in order for the salon to clearly communicate appointment details and reminders, product and marketing initiatives, and business announcements.

 

Right to Refuse Service

The Unicorn Salon and all contractors and employees reserve the right to refuse services to anyone at any time at our discretion.